Can I purchase additional pens?
Yes, backers can purchase any number of pens at the Kickstarter price.
Last updated: April 11, 2024 14:54
Do I need the optional clip?
No, the pen is fully functional without clip. We designed the clip as an optional part that can be purchased separately.
Last updated: April 11, 2024 14:55
Which nib sizes do you offer?
We are offering three nib sizes. Extra Fine (EF - 0.3 mm), Fine (F - 0.4 mm), and Medium (M - 0.5 mm). Please have a look at the writing sample to select your desired nib size.
Last updated: April 11, 2024 15:00
What are the shipping fees?
We already added a shipping fee during the Kickstarter campaign. You can purchase any additional items without any extra shipping cost.
Last updated: April 11, 2024 15:01
When are you shipping the pens?
Pens will be shipped at the end of June 2024. As soon as your package ships, you will receive an email with your tracking number.
Last updated: April 11, 2024 15:05
Are import fees included for foreign orders?
No, each country has their own import/tax fees, which will be charged by them. There is nothing that we can do about it and it is not our responsibility.
Last updated: April 11, 2024 15:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.